Shipping policy

SHIPPING

We aim to process and dispatch all orders within 2–3 working days. Orders are shipped from the UK using Royal Mail or a tracked courier service.

We offer flat-rate shipping, with complimentary delivery on orders over £200 within the UK and £500 internationally.

UK — £5.99
Royal Mail tracked service

USA — £25.00
Royal Mail or courier, fully tracked
Duties and taxes not included (DDU)

Europe — £15.00
Royal Mail or courier tracked service
Duties and taxes not included (DDU)

Rest of the World — £20.00
Royal Mail or courier tracked service
Duties and taxes not included (DDU)

DELIVERY TIMES

UK orders generally arrive within 2–3 working days following dispatch.

International delivery times vary according to destination and customs processing. Tracking information will be provided once your order has been dispatched.

Please note that delivery estimates are not guaranteed and may be affected by customs or circumstances outside our control.

CUSTOMS, DUTIES & TAXES

All orders shipped outside the UK are declared at their full purchase value, excluding shipping charges, as required by law.

Europe & Rest of the World

Orders to U.S.A., Europe and other international destinations are shipped DDU (Delivered Duty Unpaid). Any applicable import duties, taxes, customs charges or local handling fees are the responsibility of the recipient and are not included in the purchase or shipping price.

Charges vary according to destination, local tax rates, product classification and order value. We recommend checking the applicable import requirements in your country before ordering.

Gustav Studio is unable to reimburse duties, taxes or customs charges imposed by the destination country.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order. If you notice an error after ordering, contact us as soon as possible at hello@gustavstudio.com.

Once an order has been dispatched, we may be unable to amend the delivery address.

LOST OR MISSING PARCELS

All orders are sent using a tracked service.

If your parcel has not arrived within the expected delivery period, please contact us at hello@gustavstudio.com so that we can investigate the shipment with the relevant postal or courier service.

Where tracking confirms delivery but you are unable to locate the parcel, please contact us promptly so that we can investigate.

Gustav Studio cannot accept responsibility for loss following confirmed delivery where a parcel has been accepted on your behalf by a third party nominated by you, or delivered in accordance with specific delivery instructions provided by you.

For any shipping enquiries, please contact hello@gustavstudio.com.