Refund policy

Returns

Gustav Studio are happy to offer refunds for all online purchases and garments must be returned in the condition it was sent in.

Please email hello@gustavstudio.com within 14 days of you receiving the item to request a refund.

Gustav Studio are not liable for any additional damage that incurs whilst the item is in your care and any marks / damage noted will be subject to a cleaning / repair fee on return and may affect the validity of the refund.

Shipping

You are responsible for covering any return shipping costs and ensuring it gets back to us safely. Once we have received the item back and it’s been checked, we will refund you the original amount minus the initial shipping costs or we are also happy to offer a credit to be used on the website.

Please note all refunds are processed Mon - Fri 9am - 5pm

Due to us being a small business we would appreciate all items to be sent back within 7 days of us approving the return.

International / EU Returns:

Since Brexit we have become aware that taxes and duties within the EU have increased dramatically and so we do urge customers to look into the rules and regulations for your shipping destination before placing an order.

We advise you to label all returns as RETURNED GOODS as this can help avoids any customs / duty being applied (although please note this may not always avoid charges, this is beyond our control and comes down to HMRC customs and duty checks.)

As a small business we are unable to absorb these costs and you will be liable for any associated duty / customs charges when sending an item back. Any charges that do get applied will be deductible from your refund, if refused the item will be returned back to you at your own expense.

If you have any queries regarding your purchase, please email hello@gustavstudio.com and we will be happy to help.