Refund policy

 

RETURNS & EXCHANGES

Each Gustav Studio piece is individually sourced and selected for its design, provenance, material and condition. As our garments are vintage and often one-of-a-kind, we ask that you carefully review all descriptions, photographs, measurements and condition notes before purchasing.

If you require additional measurements, photographs or information before placing an order, please contact us at hello@gustavstudio.com.

UK CUSTOMERS

You have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.

To request a return, please contact us within 14 days of delivery. 

Garments may only be handled to the extent reasonably necessary to assess their nature, characteristics and fit, as would be permitted when examining a garment in a physical shop.

Items should be returned in the same condition in which they were received. Wearing a garment beyond trying it on, alteration, damage, staining, exposure to perfume, makeup, smoke or other odours, or other handling beyond what is reasonably necessary to inspect the garment may result in a deduction from the refund to reflect any resulting loss in value, in accordance with your statutory rights.

Return postage for change-of-mind returns is the responsibility of the customer.

Sales final with no returns at markets and fairs  

EU CUSTOMERS

Customers purchasing from within the European Union have the right to withdraw from an online purchase within 14 days of receiving their order, without giving a reason.

Please contact us within 14 days of delivery to exercise your right of withdrawal.

Garments may only be handled to the extent necessary to establish their nature, characteristics and fit. Items should be returned unworn and unaltered, in the condition in which they were received.

Where handling beyond what is necessary to inspect the garment results in diminished value, an appropriate deduction may be made from the refund in accordance with applicable consumer law.

Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.

REST OF THE WORLD

For customers outside the UK and European Union, change-of-mind returns are not accepted unless otherwise required by the mandatory consumer laws applicable to your purchase.

Please review all photographs, measurements, descriptions and condition information carefully before ordering. We are happy to provide additional information or imagery before purchase.

This does not affect any rights you may have where an item is faulty, materially not as described, or where applicable consumer law provides additional rights.

ARCHIVAL & HIGH-VALUE PIECES

Selected archival and high-value garments may be dispatched with a uniquely numbered return-security seal.

The security seal is positioned so that the garment can be carefully tried on and inspected without its removal. Please do not remove or tamper with the seal until you have decided to keep the garment.

Removal or tampering with the security seal does not affect your statutory rights. However, where a garment has been worn or handled beyond what is reasonably necessary to inspect and try it on, any resulting reduction in value may be deducted from the refund where permitted by applicable law.

The condition of selected pieces and the unique security-seal number may be recorded prior to dispatch.

FAULTY OR MISDESCRIBED ITEMS

We take considerable care to describe the condition of every vintage garment accurately, including signs of age, wear and any known imperfections.

If you believe an item has arrived faulty or materially differs from its description, please contact us as soon as possible at hello@gustavstudio.com, with details and photographs where appropriate.

Nothing in this returns policy limits or excludes your statutory consumer rights.

RETURNING AN ITEM

Returns must be securely packaged and sent using a tracked and adequately insured service. Until the returned item reaches us, it remains the customer's responsibility.

Once received, returns will be inspected and eligible refunds processed to the original payment method. Store credit is also available if preferred.

Where required by law, the original standard delivery charge will be refunded. Any additional cost paid for express or enhanced delivery is non-refundable to the extent permitted by law.

Refunds are processed Monday–Friday.

INTERNATIONAL RETURNS & CUSTOMS

Customers are responsible for any return shipping costs and for ensuring that returned goods are correctly declared for customs purposes.

Please clearly mark international returns as RETURNED GOODS and complete all customs documentation accurately to help avoid import duties or taxes being charged when the item re-enters the UK. Customs treatment cannot be guaranteed and remains subject to the relevant customs authorities.

Any customs duties, taxes or handling charges incurred by Gustav Studio as a result of an incorrectly declared return may, where legally permitted, be deducted from the refund.

For any questions regarding a return, please contact hello@gustavstudio.com.